Red Light Service
During the installation of your PM filter, a sensor is installed on your vehicle to measure backpressure and track any engine or PM filter problems, including soot and ash overload and other conditions. Data is continually recorded and can be downloaded with special diagnostics software for further analysis.
How can operator be alerted of these conditions?
The operator will notice a warning light on the LED light monitor system. The monitor system is usually located on the vehicle’s dashboard. For a quick reference on a specific PM filter device, you may download the troubleshooting guide available for each retrofit device at our Customer Training Terminal.
The warning lights are meant to alert the driver/operator of potential minor problems before they become major. Ignoring the warning light may result in a ruined PM filter, or worse, total engine failure.
In the event that further analysis or additional PM filter service support is required, our emission service technicians will assist you and guide you to download data, diagnose and troubleshoot. If you do not have the proper diagnostic software to download the records, we will send you a diagnostic kit and remotely access it from our facility. By doing so, we will determine problem sources and next troubleshooting steps.
Need assistance? We look forward to helping you with your service request. Simply complete and submit a Service Ticket and we will respond to your request as soon as possible.
Before you submit a service ticket
Check with your fleet mechanic to see if the issue can be resolved internally. For example, if a DPF dashboard light is active, check the troubleshooting guides first to help determine if you can solve the problem or if you will need an FleetCrew technician to service your unit.
You may also obtain device-specific materials on our Customer Training Portal. You must first register to gain access to owner's manuals, troubleshooting manuals, and other training materials (or log in if already registered).Submit Service Ticket
Guaranteed Workmanship and Installation Warranty
Investing in diesel emissions compliance retrofitting means installation accuracy is critical. We guarantee that all work will be done by FleetCrew manufacturer certified technicians.
You can trust us based on years of experience by FleetCrew staff and thousands of diesel retrofit units installed. We provide the highest level of customer service and cost-effective compliance.
Verified Technology Warranty
FleetCrew manages the manufacturer warranty terms for customers and fulfills all claims and warranty service requests. In addition, any fault deemed to be workmanship related will be guaranteed by FleetCrew.